<div><p><b>About Steele Rubber Products</b><br> Steele Rubber Products is a family-owned manufacturer based in Denver, North Carolina. Since 1958, we have specialized in producing high-quality rubber weatherstripping and restoration parts for classic cars, trucks, hot rods, RVs, and marine vehicles. With over 12,000 parts in our catalog, including body seals, glass gaskets, and molded components, we are committed to delivering durable, reliable products to customers who value craftsmanship and performance.</p><p><b> Customer Service Representative - Sales &amp; Product Specialist</b><br> This full-time position works Monday through Friday from 9:00 AM to 6:00 PM, with a starting pay of $17.00 per hour.</p><p> Are you someone who enjoys helping people, solving problems, and turning everyday conversations into meaningful opportunities? Steele Rubber Products is seeking a Customer Service Representative - Sales &amp; Product Specialist to join our fast-paced, customer-focused team. In this role, you will go beyond traditional customer service by building strong relationships, recommending tailored solutions, and contributing to overall sales success while developing expertise in our products.</p><p> At Steele Rubber Products, we value our employees and offer a comprehensive benefits package that includes medical benefits, a cafeteria plan, a 401(k) with company match, eight paid holidays, paid vacation, and sick leave.</p><p> In this role, you will serve as a friendly and knowledgeable point of contact for customers through phone, email, and chat, ensuring every interaction is handled with professionalism and care. You will resolve questions and concerns, process orders, returns, exchanges, and credits accurately, and follow up to ensure a positive customer experience. In addition to providing excellent service, you will actively identify opportunities to upsell and cross-sell products, turning inquiries into sales through consultative conversations. You will also follow up on quotes, past purchases, and potential opportunities while supporting promotions and contributing to team sales goals.</p><p> Success in this position requires becoming highly knowledgeable about our product lines. You will guide customers to the best solutions for their needs and budget, stay current on new products and updates, and share valuable customer feedback with internal teams.</p><p> The ideal candidate has a high school diploma or equivalent along with at least four years of experience in customer service, sales, or a related role. Strong communication and relationship-building skills are essential, along with a demonstrated ability to influence purchasing decisions and explain technical or specialized products. Experience with CRM systems and Microsoft Office is also important.</p><p> We are looking for someone with a customer-first mindset, strong problem-solving abilities, and confidence in consultative sales conversations. Attention to detail, excellent follow-through, and the ability to multitask in a fast-paced environment are key. A positive, adaptable attitude and the ability to work collaboratively as part of a team will set you apart.</p><p> This position may be performed in an office, hybrid, or remote environment based on business needs and requires regular use of phone and computer systems. Occasional overtime may be required during peak periods.</p><p> Ready to grow your career while making a difference for customers? Apply today and join a team where your skills and energy are truly valued.</p></div>