Frequently Asked Questions

We cover a wide range of IT support roles — from entry-level positions to senior management. Common titles include IT Support Specialist, Help Desk Technician, Service Desk Analyst, Desktop Support Technician, and Technical Support Engineer. More specialized roles include Application Support Specialist, Cloud Support Engineer, Network Support Technician, and Customer Support Engineer. Senior positions often include Senior IT Support Engineer, IT Support Manager, and Service Desk Manager.

ITSJ posts roles from leading IT companies. Free to browse, search, and apply directly.

• New jobs added daily; weekly email digests
• Filters for role, skills, location, and remote
• Apply via company career pages—no middlemen

Here are some:

• Core skills: computer hardware basics, Windows and macOS, basic networking (TCP/IP, DNS, Wi-Fi), troubleshooting, ticket handling
• Tools and systems: help desk / ticketing systems (Jira, Zendesk, Freshdesk), Microsoft 365, Google Workspace, remote support tools (AnyDesk, TeamViewer). It's also worth understanding how AI is reshaping customer support, as more teams are adopting AI-assisted tools
• Foundations: operating systems, basic security hygiene (passwords, MFA), user & device management, software installation

Start with fundamentals, practice troubleshooting, and apply for junior support roles. If you're coming from a non-IT background, getting a job in customer service first is a legitimate path — many of those skills transfer directly into support work.

• Learn OS basics (Windows, macOS) and networking fundamentals
• Practice fixing real issues (home lab, friends, virtual machines)
• Target roles: Help Desk Technician, IT Support Specialist, Service Desk Analyst
• Before applying, go through common IT support interview questions and help desk interview Q&As to know what to expect

Focus on fundamentals, documentation, and disciplined remote work habits — exactly what remote teams expect.

• Learn the basics fast: Windows/macOS, account resets, VPN, printers, ticket workflows
• Document everything: take notes during calls, update tickets clearly, avoid relying on memory
• Use internal resources first: search the knowledge base and past tickets before asking
• Familiarize yourself with the most common customer support problems — knowing what comes up most often helps you resolve tickets faster and with less back-and-forth
• Know when to escalate: don't risk breaking systems — escalate early and appropriately