<p>Join the Cornerstone Crew &ndash; Where Passion Meets Purpose</p><p>At Cornerstone Adminisystems, we&rsquo;ve specialized in ambulance billing and revenue cycle management since 1994. We serve EMS agencies exclusively, and we take pride in delivering exceptional service, grounded in integrity, professionalism, and a deep respect for the work EMS professionals do every day.</p><p>We&rsquo;re a 100% employee-owned company (ESOP), which means every member of our team has a real stake in our shared success. And right now, we&rsquo;re rebuilding and evolving our Client Services department&mdash;with new leadership, new ideas, and an exciting opportunity to shape what comes next.</p><p>Now, we&rsquo;re looking for a motivated EMS Client Success Partner to join our fun, supportive, and collaborative crew. If you're someone who loves working independently but also thrives on being part of a team, this role might be your perfect match.</p><p>About the Role: Client Services Advisor (Client Success Partner)</p><p>As a Client Services Advisor, you&rsquo;ll serve as the primary point of contact for a group of EMS and ambulance clients. You&rsquo;ll provide day-to-day support, help navigate complex billing questions, and work across teams to ensure client satisfaction and account health.</p><p>This role is foundational to our department&rsquo;s rebuilding efforts. We&rsquo;re looking for someone who&rsquo;s ready to jump in, help shape processes, and be part of something that&rsquo;s being built with intention and purpose. If you're adaptable, resourceful, and ready to grow with us, we want to hear from you.</p><p>This Role Might Be a Great Fit If You:</p><ul><li>Build and maintain strong, professional relationships with your assigned clients.</li><li>Communicate with clarity and professionalism - especially when problem-solving.</li><li>Provide daily support via phone, email, virtual meetings, and occasional on-site visits.</li><li>Monitor account activity and performance, identifying trends, risks, and opportunities.</li><li>Collaborate regularly with other departments (Claims Resolution, Coding Analysis, Payment Reconciliation, etc.) to ensure cohesive service.</li><li>Enjoy a role with autonomy, but also love being part of a collaborative team.</li><li>Support the department&rsquo;s development by bringing ideas, offering feedback, and staying flexible as we evolve.</li><li>Take initiative, stay organized, and follow through - even when juggling multiple priorities.</li></ul><p>Cornerstone Adminisystems, Inc.</p><p>23 Old Depot Road, New Cumberland, PA 17070</p><p>We&rsquo;re Looking for Someone Who Can:</p><ul><li>Understand (or is excited to learn about) the EMS and ambulance billing industries.</li><li>Build and maintain strong, professional relationships - both internally and with clients.</li><li>Be organized, detail-oriented, and able to manage time well - even when priorities shift.</li><li>Contribute positively to the team through attitude, accountability, and good vibes.</li><li>Learn how our systems and processes work so you can be a trusted resource.</li></ul><p>Qualifications (We&rsquo;re Flexible, but Here&rsquo;s What Helps):</p><ul><li>2+ years in a client-facing role.</li><li>EMS or healthcare background is a big plus.</li><li>Bachelor&rsquo;s degree preferred (but experience goes a long way too).</li><li>Comfortable with Microsoft Office and navigating multiple software applications.</li><li>Licensed driver willing to travel up to 30% of time for client visits.</li></ul><p>Why You&rsquo;ll Love It Here:</p><ul><li>You&rsquo;re an owner. As part of our Employee Stock Ownership Plan (ESOP), your hard work directly impacts your future.</li><li>Laid-back and inclusive culture. We&rsquo;re professional without being stuffy. We support each other, celebrate wins, and know how to have a little fun along the way.</li><li>Generous PTO and health benefits. We believe in taking care of our team.</li><li>A real team atmosphere. Even though this role involves a lot of independent work, you&rsquo;re never on your own. We collaborate often and celebrate each department&rsquo;s success.</li></ul><p>Job Type: Full-time</p><p>Pay: $17.50 - $19.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Client Facing: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li></ul><p>Ability to Commute:</p><ul><li>New Cumberland, PA 17070 (Required)</li></ul><p>Willingness to travel:</p><ul><li>25% (Required)</li></ul><p>Work Location: In person</p>